[Important] Regarding the impact on the "Life Trouble Support" service center following the Kumamoto earthquake.

Regarding our "Life Trouble Support" service, we are currently prioritizing inquiries from customers residing in areas affected by the Kumamoto earthquake, such as "equipment damage and housing consultations" (prioritizing human lives and recovery).

As a result, we are experiencing significant difficulties in connecting calls from customers throughout Japan, even those outside the affected areas.
Please note that it may take some time before we can connect you to an operator.

We sincerely apologize for any inconvenience and disruption this may cause our customers. However, as our top priority is responding to the disaster-stricken areas, we kindly ask for your understanding and cooperation.