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- About JAC (Japan Association for Construction Human Resources)
- Inquiries and Support
Inquiries and Support
Thank you for using the website of Japan Association for Construction Human Resources.
Please feel free to ask any questions or provide any advice.
Customer Harassment
Frequently asked questions
We answer your frequently asked questions. We have selected the most frequently asked questions below.
Please also make use of the "Foreigner Acceptance Manual," which provides detailed explanations of the system and how to apply.
Foreign Resident Acceptance Manual
For inquiries regarding various support services, such as "Temporary Return Support," please see here.
Specified Skills Acceptance Support Service
Telephone enquiries
The organization answers various questions and problems, including the Specified Skilled Worker system, how to operate the foreign employment management system, and how to join JAC. From within Japan, you can call us toll-free at 0120-220353.
Additionally, an automated voice guide will connect you to the person in charge appropriate to the content of your inquiry. We will continue to strive to provide a service that satisfies our customers.
Phone (toll free)
(Japanese only, weekdays 9:00-17:30, closed on weekends and holidays)
If you cannot use 0120 numbers: 03-6453-0220
*Please check the phone number to make sure you do not dial it incorrectly.
* If you are a supporting member, please have your membership number ready when contacting us.
Operation Guide
You will be answered by an automated voice message, so please press the dial key and then the # key depending on the content of your inquiry.
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Specified Skilled Worker Changes to the system |
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Specified Skilled Worker For inquiries about changes to the system, please push [0] [#]. Related information: Changes in the division of work related to Specified Skills in the construction sector |
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How to operate the foreign worker employment management system |
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For inquiries regarding how to operate the foreign worker employment management system from the receiving company, please press [1] [#]. Related information: How to register for the foreign worker employment management system |
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About the Exam |
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For inquiries regarding The Specified Skills Evaluation Exam for Construction Industry please press [2] [#]. Related information: Construction Field Specified Skills Assessment Test Information and Application |
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People looking for work |
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For job-related inquiries, please press [3] [#]. Related information: JAC's [Free] Job Introduction |
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About joining |
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For inquiries about how to join JAC, annual membership fees and acceptance charges, please press [4] [#]. Related information: Information on joining Japan Association for Construction Human Resources |
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About Specified Skills occupations and jobs |
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For inquiries about the occupations and jobs that Specified Skilled Worker can work for, please push [5] [#]. Related information: Frequently asked questions about the Specified Skilled Worker system |
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About Temporary Return Support Program |
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[6] [#]
をプッシュいただくと、携帯電話からおかけいただいた方にはSMSおよび音声ガイダンスにて専用窓口の電話番号をお知らせいたします。それ以外の方には音声ガイダンスにて専用窓口の電話番号をお知らせいたします。 一時帰国支援制度専用窓口：0120-056-045 月～金（土日祝日・年末年始除く） 9時00分～17時30分 専用問合せメールアドレス： 関連情報：負担を軽減「一時帰国支援」 |
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others |
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For inquiries other than the above 7 items, please press [7] [#]. |
Depending on the content of your inquiry, we may send you a message via short message service (SMS) to your mobile phone number. In this case, you will not be charged for receiving messages.
Inquiries via the website
Outside business hours or on holidays, please contact us through the inquiry form on the official JAC website.
Please note that it may take some time for us to reply.
Inquiries and consultations in your native language
FITS (Foundation for International Transfer of Skills and Knowledge in Construction) has established a "Native Language Consultation Hotline" to respond to consultations from Specified Skilled Worker people by phone, fax, and email in their native language.
[Supported languages]
Telephone consultation: Chinese, Vietnamese, Indonesian, Filipino & English, Cambodian (Khmer), Myanmar
Consultation by email and fax: Chinese, Vietnamese, Indonesian, Filipino & English, Cambodian (Khmer), Myanmar, Nepali, Mongolian, Thai, Sinhala, Bengali, Russian
Inquiries/Support
Frequently Asked Questions FAQ
- 0120-220353Weekdays: 9:00-17:30 Saturdays, Sundays, and holidays: Closed
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