Inquiries and Support

Thank you for using the website of Japan Association for Construction Human Resources.
Please feel free to ask any questions or provide any advice.

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Frequently asked questions

We answer your frequently asked questions. We have selected the most frequently asked questions below.

I have provisionally registered for the employment management system, but I have not received an email.

I am a supporting member of JAC. What should I do if I want to cancel my membership?

When receiving the lump-sum withdrawal payment, do I need to go through any procedures at the Ministry of Land, Infrastructure, Transport and Tourism?

Please tell me the time to gather for the exam and how to check my exam ticket.

Please tell me the process for accepting foreign workers and the procedures that the accepting company must follow.

I received a bill for the acceptance fee for specified skilled workers has left my company. What should I do?

How can I check whether the work I want foreigners to do falls under the occupations eligible for acceptance?

I can't open the PDF file I downloaded to my smartphone using the app.

For other frequently asked questions, click here

Please also make use of the "Foreigner Acceptance Manual," which provides detailed explanations of the system and how to apply.
Foreign Resident Acceptance Manual

For inquiries regarding various support services, such as "Temporary Return Support," please see here.
Specified Skills Acceptance Support Service

Telephone enquiries

We answer all your questions and concerns, including specified skilled workers System, how to operate the Foreign Work Management System, how to join JAC, etc. You can call us toll-free from within Japan at 0120-220353.

Additionally, an automated voice guide will connect you to the person in charge appropriate to the content of your inquiry. We will continue to strive to provide a service that satisfies our customers.

Phone (toll free) 無料通話 0120220353

(Japanese only, weekdays 9:00-17:30, closed on weekends and holidays)

If you cannot use 0120 numbers: 03-6453-0220

*Please check the phone number to make sure you do not dial it incorrectly.
* If you are a supporting member, please have your membership number ready when contacting us.

Operation Guide

You will be answered by an automated voice message, so please press the dial key and then the # key depending on the content of your inquiry.

Changes to specified skilled workers System		For inquiries regarding changes to specified skilled workers System, please press [0] [#]. Related information: Changes to the classification of work related to Specified Skills in the construction industry
How to operate the foreign worker employment management system		For inquiries regarding how to operate the foreign worker employment management system from the receiving company, please press [1] [#]. Related information: How to register for the foreign worker employment management system
About the Exam		For inquiries regarding The Specified Skills Evaluation Exam for Construction Industry please press [2] [#]. Related information: Construction Field Specified Skills Assessment Test Information and Application
People looking for work		For job-related inquiries, please press [3] [#]. Related information: JAC's [Free] Job Introduction
About joining		For inquiries about how to join JAC, annual membership fees and acceptance charges, please press [4] [#]. Related information: Information on joining Japan Association for Construction Human Resources
About Specified Skills occupations and jobs		For inquiries regarding the types of jobs and duties available to specified skilled workers please press [5] [#]. Related information: Frequently asked questions about specified skilled workers system
About Temporary Return Support Program		[6] [#] をプッシュいただくと、携帯電話からおかけいただいた方にはSMSおよび音声ガイダンスにて専用窓口の電話番号をお知らせいたします。それ以外の方には音声ガイダンスにて専用窓口の電話番号をお知らせいたします。一時帰国支援制度専用窓口：0120-056-045 　月～金（土日祝日・年末年始除く） 9時00分～17時30分専用問合せメールアドレス：関連情報：負担を軽減「一時帰国支援」
others		For inquiries other than the above 7 items, please press [7] [#].

Depending on the content of your inquiry, we may send you a message via short message service (SMS) to your mobile phone number. In this case, you will not be charged for receiving messages.

Inquiries via the website

Outside business hours or on holidays, please contact us through the inquiry form on the official JAC website.
Please note that it may take some time for us to reply.

Inquiries and consultations in your native language

FITS (Foundation for International Transfer of Skills and Knowledge in Construction) has set up a "Mother Tongue Consultation Hotline" to respond to inquiries from specified skilled workers in their mother tongue via telephone, fax, and email.

[Supported languages]
Telephone consultation: Chinese, Vietnamese, Indonesian, Filipino & English, Cambodian (Khmer), Burmese
Consultation by email and fax: Chinese, Vietnamese, Indonesian, Filipino & English, Cambodian (Khmer), Burmese, Nepali, Mongolian, Thai, Sinhalese, Bengali, Russian

0120-220353
Weekdays: 9:00-17:30 Saturdays, Sundays, and holidays: Closed
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