Inquiries and Support

Thank you for using the website of Japan Association for Construction Human Resources.
Please feel free to ask any questions or provide any advice.

Customer Harassment

Telephone enquiries

We answer all your questions and concerns, including specified skilled workers System, how to operate the Foreign Work Management System, how to join JAC, etc. You can call us toll-free from within Japan at 0120-220353.

Additionally, an automated voice guide will connect you to the person in charge appropriate to the content of your inquiry. We will continue to strive to provide a service that satisfies our customers.

Phone (toll free)無料通話 0120220353

(Japanese only, weekdays 9:00-17:30, closed on weekends and holidays)

If you cannot use 0120 numbers: 03-6453-0220

*Please check the phone number to make sure you do not dial it incorrectly.
* If you are a supporting member, please have your membership number ready when contacting us.

コールセンター

Operation Guide

You will be answered by an automated voice message, so please press the dial key and then the # key depending on the content of your inquiry.

Changes to specified skilled workers System

0# For inquiries regarding changes to specified skilled workers System, please press [0] [#]. Related information: Changes to the classification of work related to Specified Skills in the construction industry

How to operate the foreign worker employment management system

1# For inquiries regarding how to operate the foreign worker employment management system from the receiving company, please press [1] [#]. Related information: How to register for the foreign worker employment management system

About the Exam

2# For inquiries regarding The Specified Skills Evaluation Exam for Construction Industry please press [2] [#]. Related information: Construction Field Specified Skills Assessment Test Information and Application

People looking for work

3# For job-related inquiries, please press [3] [#]. Related information: JAC's [Free] Job Introduction

About joining

4# For inquiries about how to join JAC, annual membership fees and acceptance charges, please press [4] [#]. Related information: Information on joining Japan Association for Construction Human Resources

About Specified Skills occupations and jobs

5# For inquiries regarding the types of jobs and duties available to specified skilled workers please press [5] [#]. Related information: Frequently asked questions about specified skilled workers system

About Temporary Return Support Program

6# [6] [#] をプッシュいただくと、携帯電話からおかけいただいた方にはSMSおよび音声ガイダンスにて専用窓口の電話番号をお知らせいたします。それ以外の方には音声ガイダンスにて専用窓口の電話番号をお知らせいたします。
一時帰国支援制度専用窓口:0120-056-045
 月~金(土日祝日・年末年始除く) 9時00分~17時30分
専用問合せメールアドレス: 関連情報:負担を軽減「一時帰国支援」

others

7# For inquiries other than the above 7 items, please press [7] [#].

Depending on the content of your inquiry, we may send you a message via short message service (SMS) to your mobile phone number. In this case, you will not be charged for receiving messages.

Inquiries via the website

Outside business hours or on holidays, please contact us through the inquiry form on the official JAC website.
Please note that it may take some time for us to reply.

Contact us via the form

Inquiries and consultations in your native language

FITS (Foundation for International Transfer of Skills and Knowledge in Construction) has set up a "Mother Tongue Consultation Hotline" to respond to inquiries from specified skilled workers in their mother tongue via telephone, fax, and email.

[Supported languages]
Telephone consultation: Chinese, Vietnamese, Indonesian, Filipino & English, Cambodian (Khmer), Burmese
Consultation by email and fax: Chinese, Vietnamese, Indonesian, Filipino & English, Cambodian (Khmer), Burmese, Nepali, Mongolian, Thai, Sinhalese, Bengali, Russian

母国語で相談ホットライン FITS
  • Weekdays: 9:00-17:30 Saturdays, Sundays, and holidays: Closed
  • Q&A
  • Contact Us