Multilingual Relief of Foreigners' Anxiety "Medical Interpretation Support" | Japan Association for Construction Human Resources [JAC]

24-hour peace of mind in 32 languages.
Support from finding a hospital to online interpretation

For Specified Skilled Worker (i), illness and injury in an unfamiliar land is a great anxiety. The same is true for the host company.

"My child suddenly developed a fever during the night, but it's difficult to arrange for an interpreter."
"The hospital told me they needed a professional medical interpreter."
"I got sick at a distant work site and I don't know where the nearest hospital is."

In order to solve these problems unique to foreign human resources in Specified Skilled Worker (i) the construction field, JAC has established a multilingual medical support desk with the aim of reducing the burden on foreigners and host companies. There is no need to register or apply in advance, and professional medical interpreters will provide 24-hour support from finding a hospital, making an appointment, and interpreting at the time of medical examination with just a smartphone of the foreigner himself.

Call and interpretation fees are free. We will help you eliminate language concerns and create a safe working environment.

"Medical Interpretation Support" Leaflet PDF

Go to the service usage page
(For foreigners, click here)

How to use

24 hours a day, 365 days a year
Toll-free
Supports 32 languages

Web support languages

Clicking on the blue text will open a leaflet in that language.

Plain Japanese / Vietnamese / Indonesian / Tagalog / English / Chinese / Khmer / Burmese / Thai / Mongolian / Nepali / Sinhala / Russian / Hindi / Urdu / Bengali / Tamil / Dari / Pashto / Persian / Arabic / Malay / Lao / Turkish / Cantonese / Taiwanese / Korean / Spanish / Portuguese / Ukrainian / German / French / Italian

Go to the service usage page
(For foreigners, click here)

How to use

Target Audience

All construction areas Specified Skilled Worker (i)

Service details

1. Hospital search support

The service searches for nearby hospitals and clinics where foreign workers can receive treatment, while confirming their symptoms, wishes, and conditions over the phone. Information on potential medical institutions will be sent via email or short message (SMS).

2. Hospital reservation support

When you want to make, change, or cancel a hospital or clinic appointment, we provide multilingual support for contacting the hospital.

3. Medical interpretation over the phone

When visiting a hospital or clinic, conversations between foreign staff and doctors and nurses are interpreted over the phone (web calls via the staff's smartphone).

4. Consolation payments for hospitalization and surgery due to injury

If you are hospitalized due to an injury, we will pay you 1,400 yen per day of hospitalization (up to 180 days) as a condolence payment.
If you undergo surgery, we will pay you a condolence payment equal to the daily hospitalization fee multiplied by a specified multiplier (5 to 10 times) depending on the type of surgery.

How to use

Eligible Specified Skilled Worker are available without prior registration.
Please visit the service use page, select the content you want to consult, and apply using the application form.

For companies, please tell Specified Skilled Worker (i)

This service was created to create an environment where Specified Skilled Worker (i) can receive medical care with peace of mind without feeling the language barrier.

Foreigners use their smartphones to provide 24-hour support from hospital search to appointments and interpretation during medical examinations, so you don't have to worry about your company.

Please tell the target Specified Skilled Worker (i) in an easy-to-understand manner "under what circumstances" and "how" to use it.

overview

This is free multilingual support that you can use when you are injured or suddenly become ill.
Get support anytime, anywhere in your native language (32 languages available).

If you don't know which hospital to go to, they will help you find one.
Once you have decided on a hospital, they will help you make a reservation.
At the hospital, you can have your conversations with doctors and nurses interpreted over the phone.
If you are hospitalized or undergo surgery, you may be eligible for a condolence payment.

How to use

Please access the service usage page using the QR code or the URL on the homepage.

Medical interpretation support (mediPhone)

The service usage page is available in the following languages:
Plain Japanese, Vietnamese, Indonesian, Tagalog, English, Chinese (other languages to be supported in the future)

Please select the topic you would like to consult about and apply using the application form.

You will receive an email shortly. Click on the URL in the email and call the online help desk.

You can connect to our online helpline and receive support in multiple languages.

Web support languages

Plain Japanese / Vietnamese / Indonesian / Tagalog / Chinese / English / Khmer / Burmese / Thai / Mongolian / Nepali / Sinhala / Russian / Hindi / Urdu / Bengali / Tamil / Dari / Pashto / Persian / Arabic / Malay / Lao / Turkish / Cantonese / Taiwanese / Korean / Spanish / Portuguese / Ukrainian / German / French / Italian

Inquiries from host companies (medical interpretation support only)

Multilingual Support Desk for Hospital Consultations for Specified Skilled Worker (i) in the Construction Sector Management Office
(Connected to Mediphone Co., Ltd., a subcontractor from Tokio Marine & Nichido)

■Telephone: 050-1792-3522 Weekdays 9:00-18:00 *Japanese only ■ Inquiry form

This support desk is commissioned by Japan Association for Construction Human Resources and operated by Tokio Marine & Nichido Fire Insurance Co., Ltd.

"Medical interpretation support" to ease foreigners' anxieties through multilingual support