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- Specified Skills Acceptance Support Service
- "Life Troubles Support" from daily life consultations to personal compensation cases
"Life Troubles Support" from daily life consultations to personal compensation cases
Two services to respond to Specified Skilled Worker 's daily troubles and consultations
"I lost the key to my room", "the water in the toilet doesn't stop", "I injured someone else with a bicycle", etc., while living in Japan as an Specified Skilled Worker (i), you may encounter unexpected problems.
JAC offers two services to help you deal with such everyday troubles.
The "Emergency Service" covers problems with keys and plumbing, while the "Personal Liability Insurance" covers cases where compensation is required, such as when you injure someone or damage their property.
Furthermore, to address concerns such as "I don't know who to talk to" due to language and cultural differences, we have set up a dedicated support desk that supports 13 languages.
We can easily handle not only emergency plumbing and lock problems, but also small consultations about everyday life. You no longer have to bother your boss or colleagues on your days off.
Since this service is operated by the acceptance fee as a source of funds, there is no new financial burden on either the receiving company or the Specified Skilled Worker (i).
Please feel free to use it if you have any problems.
[Specified Skilled Worker Use]
Daily Problems Support Desk
(13 languages)
Toll-free number (free)
0120-700-013
Target Audience
All construction areas Specified Skilled Worker (i)
How to use
Eligible Specified Skilled Worker are available.
Please contact the "Life Trouble Support Desk" by phone or chat from the foreigner himself/herself. We also accept inquiries from companies regarding personal liability insurance. Please contact us by phone or email to our company-specific inquiry desk.
[Specified Skilled Worker Use]
Daily Problems Support Desk
(13 languages)
Toll-free number (free)
0120-700-013
This service is commissioned by Japan Association for Construction Human Resources and operated by Sompo Japan Co., Ltd. as the underwriter and operated by Japan Best Rescue System Co., Ltd. and Insurance Service Co., Ltd.
We provide 24-hour support for everything from plumbing problems to everyday issues.
Emergency response service
We accept general problems that occur in daily life 24 hours a day, 365 days a year, and our staff will rush to the scene to resolve them.
● Key trouble support
- I lost my keys and can't get into my house!
- I forgot my keys at work!
You will need to present a government-issued form of identification (resident card, passport, etc.).
We do not make duplicate keys.
Auto-lock doors in apartment buildings are not included in the work.
● Support for plumbing problems
- Water is leaking from the faucet!
- The toilet tank is broken and the water won't flush!
- The toilet is clogged and the water won't flush!
- I need you to connect the washing machine hose!
Free and paid coverage
Free support scope
Basic fee, business trip fee, night fee, holiday fee, work fee (work within 60 minutes)
We will respond to ⇒ Specified Skilled Worker problems free of charge.
Paid support range
Overtime work fee for 60 minutes or more (1,100 yen (tax included) per 10 minutes), special work fee, parts fee (cost of various parts such as gaskets)
If you have any problems due to deterioration over time or problems in the shared areas, please contact your landlord or management company.
Personal liability insurance
You will pay when you accidentally break someone else's property or injure another person and are legally liable for damages.
However, this excludes damages based on the performance of duties, damages for items borrowed or kept by others, such as Specified Skilled Worker own room, and damages caused by automobiles, motorcycles, and electric scooters.
This coverage does not include settlement negotiation services.
Insurance Services Co., Ltd. will assist you with insurance claims.
for example...
While riding a bicycle, he accidentally hit a pedestrian.
The pedestrian required surgery and hospitalization and was sued for damages.
The washing machine was used incorrectly, causing a water leak and damaging the property and building of the residents below.
For companies, please tell Specified Skilled Worker (i)
Bringing more peace of mind to your life in Japan.
We are here to support you 24 hours a day, from plumbing problems to everyday issues.
This service is a service that supports Specified Skilled Worker (i) in the troubles that occur in Japan.
With language barriers and cultural differences, I don't know who to talk to. JAC has prepared a dedicated support desk for 13 languages so that such Specified Skilled Worker (i) can spend their days with peace of mind.
We handle a wide range of issues, from emergency plumbing and lock problems to minor issues in everyday life, and even cases where you may need compensation for breaking someone else's property. Please call us anytime if you are in trouble.
It can be used in the following situations
① I don't have my house key and can't get in.
② The toilet won't flush or the water won't stop flowing
Our emergency response service will solve the problem!!
3. I have a problem in my daily life and would like to consult someone.
4. My neighbors complained about me, but I don't know what to do.
You can consult by phone!!
5. I injured someone while riding my bicycle and was sued for damages.
⑥ Water leaked from the washing machine hose and soiled the room below.
We will cover this with personal liability insurance!! *Please report this to your company.
Daily Life Support Desk (13 languages available)
Please contact us first by phone or chat.
フリーダイヤル(無料)
0120-700-013
- If you have any problems with the water area or room key, you can contact Specified Skilled Worker (i) yourself.
- We also provide support for your everyday problems and enquiries.
- In the case of a case that requires compensation to a third party due to daily consultation, Insurance Service Co., Ltd., the operating company, may contact the Specified Skilled Worker (i) person or the host company to support insurance claims.
When a call is received in a foreign language at the Life Trouble Support Desk, it will be handled via a three-way call.
Please note that response times vary depending on the language.
| Japanese / English / Chinese / Korean / Portuguese / Spanish |
Available 24 hours a day, 365 days a year | |
|---|---|---|
| Tagalog / Thai / Hindi | 9:00～20:00 | Available 365 days a year |
| ベトナム語 | Weekdays 9:00-20:00 Weekends and holidays 10:00-20:00 |
Available 365 days a year |
| Nepali | Weekdays 8:30-20:00 Weekends and holidays: 9:00-20:00 |
Available 365 days a year |
| Indonesian | 9:00～18:00 | Excluding Sundays and public holidays |
| Burmese | 9:00～18:00 | Excluding weekends, public holidays, and the New Year holidays |
| ウクライナ語 | 9:00～18:00 | Excluding weekends, public holidays, and the New Year holidays. Reservation required. |
Depending on the call reception situation, it may take some time for us to respond.
The contents of the call will be shared with Insurance Service Co., Ltd., the company that operates the insurance claim support service.
It will not be used for any purpose other than determining whether or not to file an insurance claim.
This support desk is commissioned by Japan Association for Construction Human Resources and operated by Japan Best Rescue System Co., Ltd.
Inquiries from host companies (for support regarding daily life issues)
■フリーダイヤル：0120-514-049
受付時間：9:00～17:30（土日祝日・年末年始を除く）
■メールアドレス：
This support desk is operated by Insurance Service Co., Ltd. on behalf of Japan Association for Construction Human Resources.
Acceptance support service lineup
Skills improvement support
Support for creating a comfortable workplace
Daily life support
- Medical interpretation support
- Support for daily life problems