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Apply for changes to device information (JAC Members)
manual
2023/09/29
Apply for changes to device information (JAC Members)
If you change your smartphone device, you will need to apply for a change of device information in the "JAC Members" app.
When you change your smartphone model
(Change device information) Procedure
Step 1.
Display "Notice regarding your device"
1-1. Display the login screen
Tap the "JAC Members" icon to display the login screen.
1-2. Display "Notice regarding your device"
Enter your registered email address and password, then tap [Login].
"Notice regarding your device" will be displayed.
Please check
If you see this screen, you cannot change your device because not enough time has passed since your last device change.
Please wait a while until you can apply for a device change.
Step 2.
Enter information in "Device Information Change Request"
2-1. Display the "Device Information Change Request" screen
Under "Notifications regarding your device," tap "Apply for device information changes."
2-2. Display the "Device Information Change Request" screen
Tap [If you don't have a residence card, click here].
If you would like to use your residence card, please check the link below.
I would like to use my residence card to "apply for a change of device information." What should I do?
2-3. Enter information
Please enter your name, date of birth, etc. Sometimes you may have to choose.
Enter the person's name.
② Date of birthSelect your date of birth from the calendar that appears.
③NationalitySelect your nationality.
2-4. Take a photo of your ID (if you are a Japanese national)
If you selected a country other than Japan for "③ Nationality" in 2-3, please proceed to "2-5. Take a photo of your ID (if your nationality is other than Japan)."
2-5. Take a photo of your ID (if you are not a Japanese national)
Under "Photographing your ID," select the ID you want to use to take the photo: "Driver's license," "My Number card," or "Passport."
*If there are any defects in the photo, such as the characters on the ID being illegible, your application will not be accepted. If you are unsure, please take another photo.
① When using a driver's license
Under "Take a photo of your ID" check "Driver's license."
"We'll take a photo of your driver's license."
Tap and take a photo of the front and back of your driver's license.
Driver's license photo shoot process
- ① Tap
- ② Check the warning text and tap "Start shooting."
- ③ Take a photo of your driver's license within the frame.
- ④ We will check the photograph of your driver's license.
- ⑤ If the photo was taken correctly, check all the boxes and tap "OK".
① Tap
② Check the warning text and tap "Start shooting."
③ Take a photo of your driver's license within the frame.
④ We will check the photograph of your driver's license.
⑤ If the photo was taken correctly, check all the boxes and tap "OK".
② When using My Number Card
Under "Photograph of ID" check "My Number Card."
"We will take a photo of your My Number card."Tap and take a photo of the front and back of your My Number card.
③ If you use a passport
Under "Take a photo of your ID" check "Passport."
"Passport photo will be taken"Tap to take a photo of your passport.
Take the following photo:
● Take photos A and B according to the instructions.
● If there is no "anamoji" on the A or B pages of your passport, you will also need to take a photo of page C.
A page with your name on it
Page with the residence period renewal permission sticker attached
[For right page]
[For left page]
A photo showing that A and B are pages of the same passport
*If there is pseudonym on both page A and page B, photo C is not necessary.
[If B is the right page]
Take a photo of your entire passport so that pages A and B fit into one photograph.
[If B is the left page]
If pages A and B are on the left side, please fold the document so that the "Residence Period Renewal Sticker" is visible before taking the photo.
Good photo
Bad photo
Passport photo shoot process
Taking a photo of A
- ① The first oneTap
- ② Check the warning text and tap "Start shooting."
- ③ Take a photo of the page with your name on it.
- Check the photos you have taken.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.
① The first oneTap
② Check the warning text and tap "Start shooting."
③ Take a photo of the page with your name on it.
Check the photos you have taken.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.
Taking a photo of B
- ⑤ SecondTap
- ⑥ Check the warning message and tap "Start shooting."
- ⑦ Take a photo of the page with the “Residence Period Renewal Permission Sticker” attached.
- ⑧ Check the photos you have taken.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.
⑤ SecondTap
⑥ Check the warning message and tap "Start shooting."
⑦ Take a photo of the page with the “Residence Period Renewal Permission Sticker” attached.
⑧ Check the photos you have taken.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.
Taking a photo of C
If there is an "anamoji" on both page A and page B, photo C is not necessary.
If you do not have an "anamoji", please take a photo that shows that A and B are the same passport.
- ⑨ The thirdTap
- 10. Check the warning message and tap "Start shooting."
- ⑪ Take a photo so that both the page with your name and the page with the “Residence Period Renewal Permission Sticker” are visible.
- ⑫ Check the photos you took.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.
⑨ The thirdTap
10. Check the warning message and tap "Start shooting."
⑪ Take a photo so that both the page with your name and the page with the “Residence Period Renewal Permission Sticker” are visible.
⑫ Check the photos you took.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.
This completes the passport photo shoot.
You will return to the first screen.
Once your photo fits in all three frames, your passport photo shoot is complete.
Tap "Next" below the three photos.
2-5. Take a photo of your ID (if you are not a Japanese national)
If you have already taken a photo of your ID in 2-4, please proceed to "2-6. Take a photo of your face."
2-6. Take a photo of your face
*If there are any defects in the photo, such as the characters on the ID being illegible, your application will not be accepted. If you are unsure, please take another photo.
① When using a passport
Under "Take a photo of your ID" check "Passport."
"Passport photo will be taken"Tap to take a photo of your passport.
Take the following photo:
● Take photos A and B according to the instructions.
● If there is no "anamoji" on the A or B pages of your passport, you will also need to take a photo of page C.
A page with your name on it
Page with the residence period renewal permission sticker attached
[For right page]
[For left page]
A photo showing that A and B are pages of the same passport
*If there is pseudonym on both page A and page B, photo C is not necessary.
[If B is the right page]
Take a photo of your entire passport so that pages A and B fit into one photograph.
[If B is the left page]
If pages A and B are on the left side, please fold the document so that the "Residence Period Renewal Sticker" is visible before taking the photo.
Good photo
Bad photo
Passport photo shoot process
Taking a photo of A
- ① The first oneTap
- ② Check the warning text and tap "Start shooting."
- ③ Take a photo of the page with your name on it.
- Check the photos you have taken.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.
① The first oneTap
② Check the warning text and tap "Start shooting."
③ Take a photo of the page with your name on it.
Check the photos you have taken.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.
Taking a photo of B
- ⑤ SecondTap
- ⑥ Check the warning message and tap "Start shooting."
- ⑦ Take a photo of the page with the “Residence Period Renewal Permission Sticker” attached.
- ⑧ Check the photos you have taken.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.
⑤ SecondTap
⑥ Check the warning message and tap "Start shooting."
⑦ Take a photo of the page with the “Residence Period Renewal Permission Sticker” attached.
⑧ Check the photos you have taken.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.
Taking a photo of C
If there is an "anamoji" on both page A and page B, photo C is not necessary.
If you do not have an "anamoji", please take a photo that shows that A and B are the same passport.
- ⑨ The thirdTap
- 10. Check the warning message and tap "Start shooting."
- ⑪ Take a photo so that both the page with your name and the page with the “Residence Period Renewal Permission Sticker” are visible.
- ⑫ Check the photos you took.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.
⑨ The thirdTap
10. Check the warning message and tap "Start shooting."
⑪ Take a photo so that both the page with your name and the page with the “Residence Period Renewal Permission Sticker” are visible.
⑫ Check the photos you took.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.
This completes the passport photo shoot.
You will return to the first screen.
Once your photo fits in all three frames, your passport photo shoot is complete.
Tap "Next" below the three photos.
② If you use other identification documents
Under "Photo of ID" select "Other"Tap
Take a photo of your face and the front and back of a card or other official ID.
<Government-issued identification>
- ・Resident Identification Card with a photo, such as Japan's My Number Card
- ・Student Card
- ・Driver's License
Please refer to the "Passport photo shoot process" above for the process.
Good photo
Bad photo
2-6. Take a photo of your face
"Take a photo of your face"
Tap. Please read the notes that will be displayed. Tap the [Start shooting] button to take a photo.
*We cannot accept your application if there are any imperfections in the photo, such as the mouth being open, objects being visible in the background, etc. If you are unsure, please take another photo.
Flow of taking face photos
(image)
- ① Check the image of the face photo you want to take and tap "Next".
- ② Check the warning text and tap "Next".
- ③ Check the warnings and images, then tap "Next."
- ④ Check the warnings and images, then tap "Next."
- ⑤ Tap "Start shooting".
- ⑥ Move your smartphone so that your face is within the frame to perform biometric authentication.
- ⑦ Tap the button to take a photo of your face.
- ⑧ Check the photograph of your face.
① Check the image of the face photo you want to take and tap "Next".
② Check the warning text and tap "Next".
③ Check the warnings and images, then tap "Next."
④ Check the warnings and images, then tap "Next."
⑤ Tap "Start shooting".
⑥ Move your smartphone so that your face is within the frame to perform biometric authentication.
⑦ Tap the button to take a photo of your face.
⑧ Check the photograph of your face.
On the "Confirm Face Photo" screen, check that the photo is clear. If it is clear, check each item and tap the [OK] button.
Good photo
image
Bad photo
image
Wearing a mask, earphones, sunglasses, etc. Glasses are good 
Mask on chin 
Wearing a hat or helmet 
Out of focus 
Take a photo without clothes on 
Take a photo of your face in the dark 
People or objects are visible in the background 
The face is turned to the side
2-7. Display the confirmation screen
Once you've entered all the information and taken a photo, tap Next.
Step 3.
Confirm the details and apply
3-1. Check the information you entered
Check that the input is correct.
If there is an error, tap [Back] to return to the previous screen.
3-2. Apply
If the details are correct, tap [Apply].
"Change request completed" will be displayed.
Tap [OK] and close the app.
Step 4.
Device information change request completed
4-1. The application is approved by JAC
Once your "Device Information Change Application" has been approved by JAC, you will receive a message in the app.
(It may take some time for your request to change device information to be approved.)
Once you log in, the home screen will appear.
You cannot log in using a device you used previously.
Frequently Asked Questions (FAQ)
- Where can I install the "JAC Members" app?
- I forgot the password I registered for the "JAC Members" app.
- I have a new smartphone. Can I still use the "JAC Members" app?
- Is there a way to send a message to JAC using the "JAC Members" app?
- I would like to use my residence card to "apply for a change of device information." What should I do?
- How do I delete my account?
- A "Supported Version Change Notification" dialog box appears on the app screen. What should I do?
- What should I do if I don't know where the files I downloaded using the "JAC Members" app are saved?
- What should I do if I don't know where the files I downloaded from "My Page" are saved?
JAC Members App
User Manual
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- For foreigners living abroad
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For foreigners living in Japan
Account registration and basic operations
Apply for the event
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- Register for the exam
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For foreigners living abroad
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