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Apply for a device change

JAC Members

Update date: 2025/11/27　
Release date: September 29, 2023

Apply for a device change

If you change your smartphone device, you will need to apply for a device change in the "JAC Members" app.

When you change your smartphone model
(Device Change) Procedure

If you change your smartphone, reinstall the "JAC Members" app, or clear the app data, please follow the steps below to change the registered device.

Once your account application or device change application is approved, you will not be able to apply for a device change for a while.

Step 1.
Display "Notice regarding your device"

1-1. Display the login screen

Tap the "JAC Members" icon to display the login screen.

1-2. Display "Notice regarding your device"

Enter your registered email address and password, then tap [Login].

"Notice regarding your device" will be displayed.

Please check

If this screen appears, you cannot change your device because enough time has not passed since you performed the steps below.
・Account approval
・Last device change
Please wait a while until you can apply for a device change.

Step 2.
Enter information in "Device Change Application"

2-1. Display the "Device Change Application" screen

Under "Notice regarding your device," tap "Apply for device change."

If you are unable to apply and a dialog box appears stating "You cannot make a new application because the following applications have already been submitted," please check the frequently asked questions below.

Click here for frequently asked questions

Notification regarding your device Apply for a device change

2-2. Display the "Device Change Application" screen

Tap [If you don't have a residence card, click here].

If you would like to use your residence card, please check the link below.
I would like to use my residence card to "apply for a change of device." What should I do?

Application for device change No residence card

2-3. Enter information

Please enter your name, date of birth, etc. Sometimes you may have to choose.

① Name

Enter the person's name.

② Date of birth

Select your date of birth from the calendar that appears.

③Nationality

Select your nationality.

Enter information for requesting device change

2-4. Take a photo of your ID (if you are a Japanese national)

If you selected a country other than Japan for "③ Nationality" in 2-3, please proceed to "2-5. Take a photo of your ID (if your nationality is other than Japan)."
2-5. Take a photo of your ID (if you are not a Japanese national)

Under Photo ID, select the ID you want to use to take the photo from Driver's License, Individual Number Cards ("My Number Card"), or Passport.

*If there are any defects in the photo, such as the characters on the ID being illegible, your application will not be accepted. If you are unsure, please take another photo.

① When using a driver's license

Under "Take a photo of your ID" check "Driver's license."
"We'll take a photo of your driver's license."Tap and take a photo of the front and back of your driver's license.

Driver's license photo shoot process

① Tap
② Check the warning text and tap "Start shooting."
③ Take a photo of your driver's license within the frame.
④ We will check the photograph of your driver's license.
⑤ If the photo was taken correctly, check all the boxes and tap "OK".

① Tap

② Check the warning text and tap "Start shooting."

③ Take a photo of your driver's license within the frame.

④ We will check the photograph of your driver's license.

⑤ If the photo was taken correctly, check all the boxes and tap "OK".

(2) When using Individual Number Cards ("My Number Card")

Under "Take ID", check "Individual Number Cards ("My Number Card")".
Take a Individual Number Cards ("My Number Card")to take a picture of the front and back of the Individual Number Cards ("My Number Card").

Image taken by Individual Number Cards ("My Number Card")

Shoot Individual Number Cards ("My Number Card")

③ If you use a passport

Under "Take a photo of your ID" check "Passport."
"Passport photo will be taken"Tap to take a photo of your passport.

Take the following photo:

● Take photos A and B according to the instructions.

● If there is no "anamoji" on the A or B pages of your passport, you will also need to take a photo of page C.

A page with your name on it

Pages with short-term visa or sticker for extension of period of stay

[For right page]

[For left page]

A photo showing that A and B are pages of the same passport

*If there is pseudonym on both page A and page B, photo C is not necessary.

[If B is the right page]

Take a photo of your entire passport so that pages A and B fit into one photograph.

[If B is the left page]

If pages A and B are on the left, fold the page so that the sticker on page B is visible before taking the photo.

Good photo

Photos in which faces and text are clearly visible

Bad photo

Photos where the faces and text are hard to see due to glare

Passport photo shoot process

Taking a photo of A

① The first oneTap
② Check the warning text and tap "Start shooting."
③ Take a photo of the page with your name on it.
④ Check the photos you have taken.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.

① The first oneTap

② Check the warning text and tap "Start shooting."

③ Take a photo of the page with your name on it.

④ Check the photos you have taken.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.

Taking a photo of B

⑤ SecondTap
⑥ Check the warning message and tap "Start shooting."
⑦ Take a picture of the page with "short-term visa" or "sticker for extension of period of stay" attached.
⑧ Check the photos you have taken.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.

⑤ SecondTap

⑥ Check the warning message and tap "Start shooting."

⑦ Take a picture of the page with "short-term visa" or "sticker for extension of period of stay" attached.

⑧ Check the photos you have taken.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.

Taking a photo of C

If there is an "anamoji" on both page A and page B, photo C is not necessary.
If you do not have an "anamoji", please take a photo that shows that A and B are the same passport.

⑨ The thirdTap
⑩ Check the warning message and tap "Start shooting."
⑪ Take a picture of both the page with your name and the page with "short-term visa" or "sticker for extension of period of stay" affixed to it.
⑫ Check the photos you took.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.

⑨ The thirdTap

⑩ Check the warning message and tap "Start shooting."

⑪ Take a picture of both the page with your name and the page with "short-term visa" or "sticker for extension of period of stay" affixed to it.

⑫ Check the photos you took.
Once you have completed the check items, check them. Once you have checked all three, tap "OK."
If any of the items have not been checked, tap "Take Again" and take the photo again.

This completes the passport photo shoot.

You will return to the first screen.
Once your photo fits in all three frames, your passport photo shoot is complete.

Tap "Next" below the three photos.

2-6. Take a photo of your face

2-5. Take a photo of your ID (if you are not a Japanese national)

If you have already taken a photo of your ID in 2-4, please proceed to "2-6. Take a photo of your face."
2-6. Take a photo of your face