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Manual

2023/06/14

Reset Password (JAC Members)

If you do not know your JAC Members smartphone app password, you can reset it.

Reset password procedure

If you do not know your password, you can reset it by following the procedure below.

Step1.
Send an email with a password reset link

1-1. Display login screen

Tap the "JAC Members" icon.

1-2. Open the "Reset Password" screen

On the "JAC Members" login screen, tap "here" where it says "If you forgot the password, tap here".

The "Reset Password" screen will appear.

1-3. Enter the email address for the account

Enter the registered email address for your JAC Members account in the "Mail Address" and "Check mail address" fields.

Tap [Send mail].

If you do not know your email address,
go to I forgot my registered email address for "JAC Members".

1-4. "Sent the mail" message

A "Sent the mail" message will appear if the email has been sent correctly.
Tap [OK] at the bottom right of the message.

Step2.
Open the reset password screen

2-1. Check the email has been sent to the entered address

You will receive a reset password email from [JAC Members System] at the address you entered in "Reset Password".
Open the email and tap the link inside.
The JAC Members "Password reset" screen will appear.

2-2. Reset password

Enter the same password in "Password for reset" and "To confirm password for reset" according to the rules.
Tap [Reset].

★Rules (8 characters or more in half-width characters)
Including a combination of two or more below.

  • ・Uppercase letters(ABC...)
  • ・Lowercase letters(abc...)
  • ・Numbers(123...)
  • ・Symbol(~!@#$%^&*()-_+=|{}]['";?<>,.)

2-3. Password reset complete

Your password reset will now be complete.