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Manual
2023/06/14
Reset Password (JAC Members)
If you do not know your JAC Members smartphone app password, you can reset it.
Reset password procedure
Step1.
Send an email with a password reset link
1-1. Display login screen
Tap the "JAC Members" icon.
1-2. Open the "Reset Password" screen
On the "JAC Members" login screen, tap "here" where it says "If you forgot the password, tap here".
The "Reset Password" screen will appear.
1-3. Enter the email address for the account
Enter the registered email address for your JAC Members account in the "Mail Address" and "Check mail address" fields.
Tap [Send mail].
If you do not know your email address,
go to I forgot my registered email address for "JAC Members".
1-4. "Sent the mail" message
A "Sent the mail" message will appear if the email has been sent correctly.
Tap [OK] at the bottom right of the message.
Step2.
Open the reset password screen
2-1. Check the email has been sent to the entered address
You will receive a reset password email from [JAC Members System] at the address you entered in "Reset Password".
Open the email and tap the link inside.
The JAC Members "Password reset" screen will appear.
2-2. Reset password
Enter the same password in "Password for reset" and "To confirm password for reset" according to the rules.
Tap [Reset].
★Rules (8 characters or more in half-width characters)
Including a combination of two or more below.
- ・Uppercase letters(ABC...)
- ・Lowercase letters(abc...)
- ・Numbers(123...)
- ・Symbol(~!@#$%^&*()-_+=|{}]['";?<>,.)
2-3. Password reset complete
Your password reset will now be complete.
FAQ
- I want to install the "JAC Members" app. Where can I get it?
- I forgot my registered password for "JAC Members".
- I forgot my registered email address for "JAC Members".
- I made my smartphone new. Can I use it as is?
- How can I send messages from "JAC Members"?
- I have changed my smartphone but do not have a passport. How can I make a Device Information Change Request?
- How can I delete my account?
- How can I receive a pass certificate for the exam I took outside of Japan?
- How can I get a certificate of passing the exam I took in Japan?
Users' Manual
for JAC Members App
When you have some questions to use the app, please refer to the manual.
Account Registration and Basic Operations
Find a Japanese company (The recruitment information for residents out of Japan bulletin board)
Apply for A Pass Certificate
Apply for events