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  • Frequently asked questions about using the "JAC Members" app

manual

2023/09/29

Frequently asked questions about using the "JAC Members" app



We have compiled a list of frequently asked questions about how to use the "JAC Members" app.


Where can I install the "JAC Members" app?

Scan the QR code on the right with your smartphone, or tap the button below the QR code.
The link destination will vary depending on the smartphone's OS.
On iOS
Install
For Android
Install

I forgot the password I registered for the "JAC Members" app.
Please follow the link below to register a new password.
Reset Password (JAC Members)
I have a new smartphone. Can I still use the "JAC Members" app?
If you change your smartphone, you will not be able to use the app as is. If you change your smartphone, please check the link below and apply for a change of device information.
To apply for a change of device information, you will need your Japanese residence card, passport, or a government-issued photo ID card from your country.
Apply for changes to device information (JAC Members)
Is there a way to send a message to JAC using the "JAC Members" app?
You cannot send messages to JAC from the "JAC Members" app.
Please use the form below to contact JAC.

Japanese and English: Contact Form
Indonesian: What'sApp

I would like to use my residence card to "apply for a change of device information." What should I do?

When applying for a change of device information using your residence card, please follow the steps in the link below, "Applying for a change of device information (JAC Members)" up to "2-1. Displaying the 'Apply for a change of device information' screen", and then follow the steps below.
Apply for changes to device information (JAC Members)

1. Take a photo of your residence card and face

A. Display the screen when applying for a change of device information using a residence card
If "Please take a photo of your residence card" is displayed

→Please proceed to the next step, "B. Take a photo of your residence card."

在留カードの撮影
If "Take a photo of your residence card" is not displayed

→ Tap "If you have a residence card, click here" and proceed to the next step, "B. Take a photo of your residence card."

「在留カードをお持ちの⽅はこちら」をタップ
B. Take a photo of your residence card

"We will take a photo of your residence card."カメラのアイコンTap and take a photo of your residence card.

*If there are any defects in the photo, such as the characters on the ID being illegible, your application will not be accepted. If you are unsure, please take another photo.


「在留カードを撮影します」をタップ

Steps for taking a photo of your residence card

  • ① カメラのアイコンTap
    在留カード撮影1
  • ② Check the image and tap "Next".
    在留カード撮影2
  • ③ Check the warning text and tap "Start shooting."
    在留カード撮影3
  • ④ Adjust the size of your residence card and take the photo when the frame turns blue.
    在留カード撮影4
  • ⑤ There are three check items to ensure that the photo of your residence card is taken correctly.
    在留カード撮影5
  • ⑥ If you are happy with the settings, check all three boxes and tap "OK".
    在留カード撮影6

① カメラのアイコンTap

② Check the image and tap "Next".

③ Check the warning text and tap "Start shooting."

④ Adjust the size of your residence card and take the photo when the frame turns blue.

⑤ There are three check items to ensure that the photo of your residence card is taken correctly.

⑥ If you are happy with the settings, check all three boxes and tap "OK".

2. Take a photo of your face

Once you have filled everything in, follow the steps in the link below.
Apply for changes to device information (JAC Members) 2-6. Take a photo of your face


How do I delete my account?
If you would like to delete your "JAC Members" account, please check the link below.
Delete your account (JAC Members)
A "Supported Version Change Notification" dialog box appears on the app screen. What should I do?

Please check the OS version of your smartphone and take the following steps.

① You can update the OS to a supported version.
⇒ Please update the OS on your smartphone.

②Unable to update the OS to a supported version
⇒ Change your device to a smartphone with the applicable OS version and apply for a change of device information.
Please see the link below for application instructions.
 Apply for changes to device information (JAC Members)


What should I do if I don't know where the files I downloaded using the "JAC Members" app are saved?

The location where files downloaded with the "JAC Members" app are saved differs between iPhone and Android.

For iPhone: It will be saved in the "JAC Members" folder in the internal storage (※). Please note that it is not iCloud Drive.
For Android: It will be saved in the "Download" folder in the internal storage(*).
*This refers to the storage location of data on the smartphone itself.

Files stored in the internal storage can be viewed using applications such as "Files" and "File Manager."

* Operation methods vary depending on the device's OS and application version.

Please see below for instructions on how to check files downloaded using the "JAC Members" app.

For iPhone users

*The steps use iOS 18 and the Files application as an example.

1. Open the Files application

Open the "Files" application from the Home screen.

「ファイル」アプリケーションを開く

2. Tap the "Browse" tab

After opening the Files application, tap on the Browse tab

「ブラウズ」タブをタップ

3. Tap "On This iPhone"

Tap "On This iPhone" from the menu that appears.

「このiPhone内」をタップ

4. Tap "JAC Members"

Tap the "JAC Members" folder to display the downloaded files.

If you cannot open the file, please check the link below.
When you can't open a downloaded PDF (JAC Members)

「JAC Members」をタップ

For Android users

1. Open the Files application

*The steps use Google Pixel 8 (Android 15) and the "Files" application as an example.

Tapping on the "Files" application will open the "Downloads" screen.
Check whether you can open the file.

If you cannot open the file, please check the link below.
When you can't open a downloaded PDF (JAC Members)

*You can also check this using the "Files by Google" application.

「ファイル」アプリケーションを開く

Supplement. For Xiaomi 11T Pro

*The procedure uses the "File Manager" on the Xiaomi 11T Pro (Android 13) as an example.

Open the "File Manager" application from the Home screen.
When you tap "Download" on the menu, the downloaded files will be displayed in a list, so check if you can open the file you want.

If you cannot open the file, please check the link below.
When you can't open a downloaded PDF (JAC Members)

* Operation methods vary depending on the device's OS and application version.



What should I do if I don't know where the files I downloaded from "My Page" are saved?

The method for checking files downloaded on "My Page" varies depending on the device and web browser you are using.

Please see the link below to log in to "My Page".
My Page

The file will be stored in the download location of your web browser, but the method for checking it will differ depending on whether you are accessing it from a PC or a smartphone.

* Operation methods vary depending on the device's OS and application version.
Please see below for instructions on how to check the files you have downloaded on "My Page".

For PC users

1. Open the Files application

The following describes how to check for each web browser.

For Google Chrome
Click on the three vertical dots in the top right corner of your browser.
If you select "Download" from the menu that appears, a list of files you have downloaded in the past will be displayed.

>Google Chromeの場合

For Microsoft Edge

Click on the three dots in the top right corner of your browser.
If you select "Download" from the menu that appears, a list of files you have downloaded in the past will be displayed.

Microsoft Edgeの場合

For Safari
To check, tap the "Files" app and then "Downloads."
A list of files you have downloaded in the past will be displayed.


For iPhone users

*The steps use iOS 18 and the Files application as an example.

1. Open the Files application

Open the "Files" application from the Home screen.

「ファイル」アプリケーションを開く

2. Tap the "Browse" tab

After opening the Files application, tap on the Browse tab

「ブラウズ」タブをタップ

3. Tap "Download"

Tap "Download" to view the downloaded files.

If you cannot open the file, please check the link below.
When you can't open a downloaded PDF (JAC Members)

「ダウンロード」をタップ

For Android users

1. Open the Files application

*The steps use Google Pixel 8 (Android 15) and the "Files" application as an example.

Tapping on the "Files" application will open the "Downloads" screen.
Check whether you can open the file.

If you cannot open the file, please check the link below.
When you can't open a downloaded PDF (JAC Members)

*You can also check this using the "Files by Google" application.

「ファイル」アプリケーションを開く

Supplement. For Xiaomi 11T Pro

*The procedure uses the "File Manager" on the Xiaomi 11T Pro (Android 13) as an example.

Open the "File Manager" application from the Home screen.
When you tap "Download" on the menu, the downloaded files will be displayed in a list, so check if you can open the file you want.

If you cannot open the file, please check the link below.
When you can't open a downloaded PDF (JAC Members)

* Operation methods vary depending on the device's OS and application version.


JAC Members App
User Manual

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